To Greece ~ The best laid plans. . .

Traveling between our US world and the Greek expat life we've chosen is a long haul no matter the route. We've come to see it as simply a condition of choosing to keep a toehold in two far distant points in the world. We make the trip back to the United States once a year. . .

A true long-haul flight between our worlds

Every once in a while, The Scout manages to find a route that shaves a bit of time off the trip while saving us some money.  He had done so this year. . .or so it seemed in the beginning. 

Gates at Kalamata International Airport

First, a bit of background for our tale:  British Airways (BA) flies a couple of times a week into our small Kalamata International Airport, a rather third world looking place that has two side-by-side departure gates, Gate 1 and Gate 2. It is international because flights from other countries land here. 

Its selling points are that it is easy to navigate, parking is 3 euros a day, it's close to our Greek home, and we can fly to Seattle from there, with a connection at London's Heathrow airport.  

We were flying round-trip Kalamata -Seattle - Kalamata although the price savings required a small, but manageable travel blip on our return flight. We would fly from Seattle to nearby Portland, Oregon -- a 30-minute flight -- on BA's partner airline, Alaska Air, and catch the BA flight to London from there.  

First leg: Manson to Seattle over Washington Mountain passes

Sounded simple enough at the time we made the reservation. We'd leave our Washington home at 9:30 a.m. Friday, Pacific Northwest time, make the four-hour drive to Seattle, have a few hours of time to spare at the airport, then some 20+ hours later arrive back at our Stone House on the Hill about 9 Saturday night, Greek time.

The Plans began Unraveling.

No matter how many times you confirm, recheck, and double-check travel plans these days, the travel gods still rule.  And sometimes they need a few laughs. This was to be one of those times.

Our plans began unraveling when we found the British Airlines check-in counter at SeaTac closed. A sign on the counter said it would open 3.5 hours before the next flight, problem was, it didn't say when that would be. A quick internet check showed it departing at 8 p.m. which meant the counter would open too late for us to check in for that little connecting flight to Portland.

Three heads are better than one 

Another woman traveler was in the same predicament. So, the three of us set off for the Alaska Air counters (at the opposite end of the airport). There, among the dozens of self-check-in kiosks, we finally spotted two humans staffing the Business Class counter.  The woman traveler went to one human, and we went to the other. 

Yes, we were assured, they could check us in! Problem was that they couldn't find our reservations nor the flight that British Air had booked us on to Portland. They called in reinforcements - three staff worked on our predicament and two worked on hers.  Finally, the five figured it out, tickets to Portland were issued and our bags were loaded on the conveyor belt.

Bags were heading back. . .were we?

While watching our bags depart, my mobile device pinged. An email from British Air had arrived saying our flight to London had been delayed by little over two hours, 'sorry for the inconvenience'.  

Our new London arrival time would be 2:15 pm. Saturday - 15 minutes after our flight for Kalamata left.

The Domino Effect

Ever notice that when things start going wrong it is like dominoes falling? Well, that was certainly the case with this trip: 

We were hiking back to the other end of the terminal, where the fast security line was located; glad to be part of the US trusted traveler program which allows us to use the speedy service. With all the check-in confusion that relaxing cushion of time we'd allowed ourselves was gone. We needed to get to the gate for the Portland flight. Wouldn't you know?  The speedy line was also being used by long-haul flight crews. We waited for some 80 crew members to be checked in before the 10 or so of us 'trusted travelers' were allowed through. 

Planning to have snacks and beverages at the airport, we hadn't eaten lunch. But no time for that now, we'd be lucky to at least get a final cup of Starbucks coffee before our flight boarded.

At the Starbucks counter a young man with bright blue hair - a color that rivaled that of the saleswoman in the phone store in my last post - took my order for a double latte. As I handed him my stack of dollars (it cost just under $7) he looked at the currency as if it were something repulsive and said, 'Oh, I can't take cash. . .' 

Okay. . .in retrospect, I could have dug out a credit card but that blank stare he gave me and my cash, simply broke the proverbial camel's back with the straw, 'Cancel the order!' I snarled as I stomped from the counter.

 

Sorry, no coffee on today's flight. . .

The Scout was disappointed at my failed mission. I assured him there was coffee on the plane. Our cheerful flight attendant promised it as soon as we were airborne. A few minutes into the flight, she picked up the microphone and, looking towards us, made a sad face, while announcing that our flight was going so fast there would be no beverage service.  

And we are finally off . . .late as promised

Better late than never - we were off!

In Portland, the BA representative issued us tickets all the way to Kalamata while noting we would miss that flight for which she had given us tickets. Ground staff in London would figure it out for us, she said with a smile. 

We actually learned what our new travel plans would be shortly before we arrived at Heathrow. Our flight attendant told us we'd be spending a night in London and flying to Kalamata the next day.

Flight connections madhouse at Heathrow

So many on our flight had missed connections that BA staff had set up a table outside the jetway and handed out dozens of new tickets from it.  Hotel, food and transportation vouchers had to be obtained at the Flight Connections desk, a place I'd call a centralized complaint/hysteria counter a train ride away in the massive Terminal 5. At the counter we fell in line with the dozens of others seeking vouchers.

Nearly an hour later with vouchers in hand, we were off to the bus stop where we'd just missed the hotel bus we needed. Nearly another hour later we were arriving at the nearby Radisson Blue Edwardian Hotel. It was 5 p.m.

At The Hotel - The Dominoes continued to fall

Lobby Radisson Blue Edwardian Hotel Heathrow

The opulent wood-paneled lobby adorned with a massive crystal chandelier was pretty welcome to these now weary travelers. Maybe this layover wasn't such a bad thing, we thought, until. . .  

'I am unable to give you a key to your room,' said the smiling desk clerk, explaining a system failure involving electrical and computer stuff had shut down the hotel's vital systems, like that of making room keys. Handing us a piece of plastic the size of a credit card, she said, 'This is the master key for the room. It is the only one that opens the door. If you lose it, you won't be able to get into the room and we won't be able to get you into the room.' 

You'd better believe we treated it with respect.

Plenty of vouchers - too bad the hotel wouldn't take them

The hotel's restaurant looked inviting. Called Steak and Lobster, it offered some nice menu choices and to our amazement the vouchers we each had were so generous that they covered even the most expensive menu item.  While sipping a pre-dinner glass of wine, The Scout asked if reservations were required. The good news, we didn't need reservations. The bad news, they wouldn't take the vouchers -- in either of the hotel's two restaurants (and not because of the system failure). 

It turned out that a 21-person tour group had also missed a flight and BA sent them to this hotel as well. The hotel had opened a conference room for us all, offering a buffet table meal of beef stew, mashed potatoes and steamed broccoli and cauliflower in exchange for the 23 pound ($28US) per person voucher.  

That proverbial straw snapped again. . .We ate in the restaurant on our own dime. . .and had a fabulous meal while vowing never to return to this hotel no matter what the reason we might find ourselves overnighting at Heathrow. 

Destination: Kalamata ~ Delayed

A new day. . .a new delay

Leaving the hotel in the early morning darkness on Sunday morning, we shouldn't have been surprised when we checked the departure board at the airport for our gate to find that the flight to Kalamata was 'delayed' - those travel gods were still laughing. 

We rejoiced when it really was only less than a half hour delay. We'd be home by mid-afternoon!

Kalamata's runway - finally!

Ready to leap out of my seat with joy when we touched down at Kalamata, my happiness was momentary . . .

With the small terminal some distance ahead, our plane stopped on the runway. 'Folks,' said the pilot, 'we've got too many planes in and have to wait for one to take off before I can enter the apron.'  Within minutes an Austrian Airlines plane raced past us on the runway and was airborne. 

But still, we didn't move.  

We sat. 

So close. . .Kalamata airport terminal

'Folks, again sorry for the delay,' began the pilot, 'but we've still got too many planes on the apron. It is going to be awhile. I am turning off the engine, feel free to come visit the cockpit, use the bathrooms, as it is going to be an hour.'

An hour! 

We both later admitted to having thoughts of hijacking the parked plane, forcing open the door and escaping using the emergency evacuation slide. Luckily planes were shifted, and we were at the terminal 45 minutes later.

Moral of the Story: Travel Gods need their jollies so be prepared.

It's been two weeks so we can tell this story and finally find some humor in it. And those of you who are looking for a reason, not to travel, you can't use this as a case in point, as it was an anomaly (we hope!). We've never had so many dominos of disruption falling on a trip.

We do tell it with a tag line of 'be prepared' when you travel these days. Prepare for delays, detours and other disruptions. 

* Pack your carryon for an overnight stay. I always pack change of clothes and toiletries in our carryon bags, 'just in case' and 'never' need them. This time they came in handy.

*Don't assume there will be time to grab food and drink.  Pack a snack with you.

* Have a 'disaster fund' for emergencies, like needing to pay for an unplanned meal or hotel room along the way. As we learned, even with vouchers, you may end up paying for items.

*And travel with some means of accessing the internet at wherever your destination might be. Airport staff and help desks are becoming scarce. There is an expectation that you will turn to the internet to check in, to find answers to questions, and to solve your own problems.  I can't imagine traveling without a mobile device or laptop nowadays.

The Stone House on the Hill

With those words of advice, I will end our travel tale. We are home on the hill in Greece and have no desire to see an airport anytime soon.  

We wonder how many of you have had travel plans upended in your recent travels.  Please share your stories in the comments below or shoot us an email. Let us know the problem and how it was resolved.  If enough of you participate, I will use your tales in the next blog post!  

Thanks for being with us today. Safe travels to you and yours!

A Taste of Class - First Class, that is!

I sipped my first glass of champagne at about 6 a.m. London time.  It wasn't my last that January morning either. I don't often sip bubbles so it was a real treat - even more so because I was indulging in one of the complimentary pleasures of the British Airways First Class Lounge at Heathrow Airport.

Bubbles at the entry of First Class Lounge Heathrow

Several months ago when planning our winter sojourn to the United States, we had thrown common sense to the wind and decided to burn a pile of our accumulated frequent flier airline miles. We used our stash of Alaska Airlines miles for round-trip First Class travel between  Athens, Greece and Seattle, Washington.

Regular readers know that The Scout is usually in pursuit of the best deal for the least amount of money or airline miles, but we had a change of heart on this one.

With all due credit to our inhouse deal finder, his research paid off on this trip as well.  He found that for 20,000 airline miles more per person we could fly First Class (140,000 miles)* instead of Business Class (120,000)*.

We had the miles, so why not use them? we asked ourselves.  Why not experience the posh side of travel this time?

A 747 flies the transatlantic routes

Because the aircraft flown between Athens and London was smaller than the wide-bodied ones used on transatlantic flights, we flew Business Class on those segments. We had large comfortable seats in the front section of the plane and were served complimentary beverages and a hot meal on our afternoon flight. (British Air now requires payment for food and beverage service in coach on this route.)

Checkin and security entrance

It was the next morning that we finally entered the world of first class travel. It began at check in when we were directed to a glitzy private area where check in and security screenings were handled as a part of the route to the First Class lounge, dining room and terrace.

I was like a kid in a candy shop or Alice as she tumbled into Wonderland! I left The Scout sitting in a leather wing chair sipping a pre-breakfast cappuccino while I unabashedly scurried about taking photos of this opulent area.   Who knew such a comfy, cushy world existed at airports? (I've been in Business Class lounges before but this was beyond that, so very beyond that!)

While this was likely a one-time shot for us, obviously there is a world in which first class is quite routine. As we were eating breakfast, a well-dressed man passed our table and as he did called out a greeting to the hostess, using her first name. Then added, "I will have my usual. I will be over in my chair." as he headed to the seating area. Incredible!

First class seat British Air

Seat becomes a bed with the turn of a button

Once inside the plane, the small cabin to the front of the plane was as posh as I had imagined it being.  The seats were small private seating/sleeping areas that opened from the aisle. A viewing screen, an individual closet, desk/table area and a seat that with the twist of a button became 180-degree flat bed.  A sleeping pad and coverlet were provided as were slippers and 'sleeping attire'.

A Mimosa while waiting for take-off

We perused the menu and sipped - yes, another bubbly while awaiting take off. When the flight attendant took our orders The Scout asked when the meal would be served. Her reply, "Any time you would like it Mr. Smith."  Yes, just like Alice must have felt in Wonderland!

Men and women received gender-appropriate gift bags containing lotions, lip moisturizer, socks, ear plugs, toothbrushes and paste and a number of other pamper yourself items.

Never has the near 10-hour flight between London and Seattle gone as quickly as this one did.

I followed our journey on my television scree

First Class Part Two

Now our return journey wasn't quite as posh and we can thank the US-based carrier Alaska Airlines, a code-share partner with British Air for tainting an otherwise delightful introduction to First Class travel.

Alaska Air Premium Economy - snack bar and water 

When traveling on award-travel you are not always able to get the flight you want as seats are often scarce. We were unable to get first class seats on the direct BA flight from Seattle to London so flew Alaska Airlines to Boston and then British from Boston to London.  Alaska also has Business Class seats, for which we were waitlisted. . .but never cleared the wait list so a six-hour segment of our return trip was spent in Alaska's economy seats. We paid an additional $99 per person to be seated in Premium Economy a few rows at the front of the coach class section.

Because we were waitlisted we were not allowed to use the Alaska Lounge at SeaTac even though our first class tickets were code-share tickets with the airline.  It was admittedly a 'first world problem' but irritating to think of turning over all those miles and ending up in economy, however. . .

British Air first-class lounge Boston

It was a smooth flight and we arrived in Boston nearly an hour early, which gave us a near four hour layover there.  Plenty of time to enjoy its luxurious British Air first-class lounge - another bit of bubbles and a pleasant experience.

Claim tickets need numbers on them

Alaska Air had been unable to ticket us all the way back so it was while checking in at British Air that we discovered the Alaska ticket agent had issued us baggage claim tickets for our two checked bags without any claim numbers printed on them.  The sharp BA agent caught the error and hand-wrote the numbers on our claim stubs.

That proved to be a good thing because our bags were left in Boston.  A fact we learned in Athens. And there, the first thing the lost bag clerk asked for were the baggage claim numbers

The First Class Story Ends at the Village Service Station

The bags did arrive in Athens on a later flight.  However, we live four hour's drive from the Athens airport in the rural Peloponnese.  We got a call the next day saying the bags would be sent by courier to the Athens bus station and put on a bus bound for Kalamata. There they would be put on a passenger bus bound for the villages to the south of the city. At 2 p.m. the bus would leave our bags at the village service station.

2 p.m. the village service station and there were our bags!

We have three service stations and they didn't know which one it would be. "Ask around the village and someone will know," we were told.  We did just that and at 2:15 the bus pulled into Taki's service station, the bags were unloaded and our adventure into the world of first class travel officially came to an end.

Our first-class travel comes to an end 

If You Want to Book First Class

Appetizers and bubbles

Now before you go rushing off to book yourself in First Class using award tickets let me caution that these were not 'free tickets'.  In addition to the 140,000 reward miles per person we also had to pay $637 per person of which $499 was the 'carrier imposed surcharge' and $138 were taxes and user fees (split between Greece, United Kingdom and the United States). And a booking fee of $25.

That said, it compared favorably with the fare had we simply purchased the tickets as they are about $4,500 per person.

Note the small print when booking award seats whether Business or First Class as sometimes it is a mixed cabin ticket meaning one segment might be in the elite class but other segments will be in the economy section - despite the number of miles you have turned in.

That is it for this week! Thanks for being with us again and we look forward to being back next week with some more tales from The Stone House on the Hill. Until then, safe travels to you and yours~

Linking this week with:

Through My Lens
Our World Tuesday
Wordless Wednesday

Waiting for Godot. . .er,. . .Air Miles

Waiting for Godot, the Samuel Beckett play in which two characters wait for "Godot" ranks high on the 'theatre of the absurd' list.

            BA Flight #48 - we were on it. . ..really!

I am writing a travel sequel,  Waiting for Air Mile Credits.  
Alaska Air is the producer and British Air has a starring role and we -- two Alaska Air loyalty program members --are but supporting cast members. 

The storyline:  We, the supporting cast, traveled to London on April 28th on British Airlines, one of Alaska Air's partners.  We paid for our tickets so qualified for the partner portion of the actual miles flown, about 1,200 miles per person.  Alaska's web site tells a loyalty member that it may take 60 days to recieve miles in their account from a partner. . .

Our wait began.
When no credits appeared on our accounts by the end of June, I faxed copies of the boarding passes to Alaska requesting the credit.

And we waited. 
After a few more weeks passed, I  updated the fax request and faxed it again..

And we waited.
Finally, I reasoned that I had faxed to the wrong number.
Of course! That had to be the answer. . . and I had a comedy in the making.
So in early August I called Alaska seeking the correct fax number.
But wait! Turns out I had been using the correct number.

A pause. . .a mystery plot was developing:
Seems a record of our flight was posted to our Alaska accounts July 3rd; BUT we won't  get credit for the miles until British Air verifies our request. 
(Can't imagine anyone at British Air remembering us. . .but I had faxed copies of our boarding passes. . . .maybe they've been sent  to British Air for verification - I couldn't bring myself to ask. )

May take another three to four weeks to appear, I was told.
This weekend marked four months since our flight.
No mileage credit has appeared on our accounts.
And still we wait.